Frequently Asked Questions

Most restaurants begin seeing improved customer engagement within the first month of implementation. However, the timeline varies depending on the specific services you choose and your current digital presence.

For example, email marketing campaigns can show results within weeks, whilst comprehensive loyalty programmes may take 2-3 months to demonstrate their full impact. We provide regular progress reports so you can track improvements in customer engagement, retention rates, and revenue growth.

Our pricing is customised based on your restaurant's size, needs, and the complexity of services required. We offer three main packages:

• Starter Package: From €800/month - includes mobile optimisation, basic email marketing, and review management
• Growth Package: From €1,500/month - comprehensive solution with loyalty programmes, advanced analytics, and monthly consultations
• Enterprise Package: Custom pricing for multi-location restaurants with dedicated account management

All packages include implementation support, training, and ongoing optimisation. There are no hidden fees, and we provide transparent pricing before any work begins.

Yes, our solutions are designed to work seamlessly with most popular restaurant management systems, POS platforms, and booking systems. We have experience integrating with platforms such as:

• Major POS systems (Square, Toast, Lightspeed, etc.)
• Reservation platforms (OpenTable, Resy, Bookatable)
• Delivery platforms (Uber Eats, Deliveroo, Just Eat)
• Payment systems and loyalty card providers

During our initial consultation, we'll assess your current technology stack and ensure our solutions integrate smoothly without disrupting your daily operations.

Data security and privacy compliance are fundamental to our services. We implement comprehensive measures to protect your customers' information:

• Full GDPR compliance with proper consent mechanisms and data processing agreements
• Encryption of all data in transit and at rest
• Regular security audits and updates to our systems
• Staff training on data protection best practices
• Clear data retention policies and secure deletion procedures

We work only with GDPR-compliant service providers and ensure all customer data handling meets or exceeds EU data protection standards.

We provide comprehensive support throughout the implementation process and beyond:

• Initial setup: Complete system configuration and integration with your existing tools
• Staff training: Hands-on training for your team on using new systems and processes
• Documentation: Detailed guides and best practice recommendations
• Ongoing support: Regular check-ins, performance reviews, and optimisation recommendations
• Technical assistance: Direct access to our support team for any technical issues

Our goal is to ensure your team feels confident and capable of maximising the benefits of your new digital engagement tools.

Absolutely! We work with restaurants of all sizes across Europe, from independent single-location establishments to large restaurant chains. Our approach is always tailored to your specific needs:

• Independent restaurants: Cost-effective solutions that deliver maximum impact within smaller budgets
• Small chains (2-10 locations): Scalable systems that can grow with your business
• Large restaurant groups: Enterprise-level solutions with centralised management and location-specific customisation

Regardless of size, every restaurant faces unique challenges, and we pride ourselves on developing strategies that address your specific customer engagement goals and operational requirements.

We use a comprehensive set of metrics to track and measure the success of your digital engagement strategies:

• Customer engagement: Email open rates, click-through rates, website engagement time
• Retention metrics: Repeat visit frequency, customer lifetime value, loyalty programme participation
• Revenue indicators: Average order value, revenue per customer, seasonal performance
• Online reputation: Review scores, response rates, sentiment analysis
• Operational efficiency: Reservation no-show rates, table turnover optimization

We provide monthly reports with clear, actionable insights and recommendations for continuous improvement. Our dashboard makes it easy to track progress towards your specific business goals.

We understand that business needs can change, and we've designed our service agreements to be flexible:

• Package modifications: You can upgrade or modify your service package at any time with 30 days' notice
• Service cancellation: Most packages require 60 days' notice for cancellation, allowing time for proper transition
• Data ownership: You retain ownership of all customer data and can export it at any time
• Transition support: We provide assistance in transitioning to other systems or providers if needed

Our goal is to build long-term partnerships, but we never lock you into contracts that don't serve your business interests. Specific terms are outlined clearly in your service agreement.